In communication,
7% of the message is conveyed by words,
38% by tone, and
55% by body language.

Emotional Intelligence
Length: varies

Emotional intelligence is more important to successful leadership than IQ or technical expertise. Successful leaders select and reward employees based on their emotional intelligence. They also make the effort to develop employees’ emotional intelligence in order to enhance decision-making, the ability to take the long-range view, and a myriad of other productive behaviours.

Studies of outstanding performers in hundreds of organizations show that about two-thirds of the abilities that set apart star performers from the rest are based on emotional intelligence; only one-third of the skills that matter relate to raw intelligence and technical expertise.

In fact, one study of senior executives at 52 global organizations found that only about 10 percent of the skills that distinguish these leaders are purely intellectual in nature. And we know anecdotally that high achievers in many organizations are denied senior leadership positions because they fail to inspire, motivate, or respect others—even if a few emotionally challenged cases do make it to the top.

Program Components:

The Five Dimensions of Emotional Intelligence
There are five dimensions of emotional intelligence, each one describing a basic human ability that is also the foundation for specific capabilities of leadership.

1. Having self-awareness. We seldom pay attention to what we feel. A stream of moods runs in parallel to our stream of thoughts, but we are most often lost in thought. Self-awareness gives you the capacity to reconcile decisions with your deepest values, your sense of purpose, and your mission.

2. Managing emotions. Learn to handle the internal world of feeling, particularly the big three: anger, anxiety, and sadness. Managing one’s emotions is a matter of controlling one’s impulses—and this is a decisive life skill. Self-control, clearly lacking in many cases, is the basis for integrity, conscientiousness, and trustworthiness. These are essential qualities in every successful leader.

3. Motivating others. The root meaning of motive is the same as the root of emotion: to move. What moves us to action is emotion, and what brings us to action is emotion. The ability of a leader to “motivate the troops” comes from a positive emotion: optimism. An optimistic attitude from the leader promotes acceptance of setbacks, new learning and the pursuit of the objective, which inspires others to do the same.

4. Showing empathy. The flip side of self-awareness is the ability to read emotions in others. Some people are better at reading these cues than others, but an inability to identify and empathize with others is a problem for anyone who wants to be a good partner, parent, colleague or leader.

5. Staying connected. The leader who is able to manage his or her emotional state and to demonstrate enthusiasm, energy and optimism generally succeeds in communicating that state of mind to others. Emotions are not only contagious; they spread from the top down.



Develop your charisma. Maximize your results.


Non-verbal training. Develop your intuition. Observe the signs.


Neuro-Linguistic Programming (NLP), non-verbal communication training techniques. Influence with integrity.


The emotional intelligence of effective leaders.