7% of the message is conveyed by words,
38% by tone and
55% by body language
“The one who has the information has the power.”
Listen beyond the words – to hear the unspoken messages – and you will gain the most information from others.
Adjust your way of communicating depending on the personality of the other.
Influence with integrity in order to gain buy-in for your ideas.
COM 101 How to influence with integrity